dfw IT experts provides our clients with unparalleled IT services.

Break/Fix

This is the traditional area of service provided by IT service companies.  Your computer breaks, you call a computer guy to come out and fix the issue.

Our IT experts have the experience and troubleshooting skills to resolve these issues faster and more efficiently than our competitors.  This save you money and decreases downtime.

Many problems can be fixed in less time than it takes a traditional IT company to schedule, dispatch, and have a technician arrive at your office because we provide remote support to all of our clients.

Preventative Maintenance

This is the next level of support, by regularly reviewing your network for potential problems we are able to prevent issues before they occur.  This saves our clients money and increases productivity.

Our preventative maintenance package includes applying hotfixes, reviewing event logs, performing hardware tests, optimizing Windows, backing up data, and performing recommended maintenance on your software.

Monitoring

We can also provide 24×7 monitoring to clients who require a higher level of uptime.  These monitors are extremely benficial to clients that cannot afford to be down.

Let look at the following scenario.

Without monitoring:  You have a flower and gift basket business that received 30% of your orders through an ecommerce site.  It’s 3AM the Wednesday before Mother’s day and the server hosting your ecommerce site has just failed.  You don’t know the website is down until 9AM when you haven’t received any online orders.  You call your computer guy and the site is back up at 9:45AM.

Results: Your site was down for over 6 hours and your potential customers went to a competitor.

Same situation, but with monitoring: Your site goes down at 3AM and we are notified by 3:05AM of the failure.  One of our experts immediately begins working on the issue and has it resolved by 3:30AM.

Results: 30 minutes of downtime and no loss of revenue.